AI call handling is revolutionising customer service for small businesses. It leverages artificial intelligence to streamline communication, save costs, and enhance customer experiences. But what exactly does it involve, and how can you implement it in your business?

Let’s explore the concept of AI call handling, including its benefits, the best platforms like Twilio, Vapi, and ElevenLabs, and their features, costs, pros, and cons.

What Is AI Call Handling?

AI call handling uses artificial intelligence to manage phone calls efficiently. Think automated systems that can:

• Answer customer queries.
• Route calls to the right department.
• Analyse customer interactions for insights.

It replaces outdated phone systems and reduces the need for constant human intervention.

Benefits of AI Call Handling

Why should you care? Here are the big wins:

• Cost Savings: Reduce staffing costs.
• 24/7 Availability: Never miss a call, even outside business hours.
• Enhanced Customer Experience: Quick and accurate responses.
• Scalability: Handle more calls as your business grows.
• Data Insights: Learn from call analytics to improve services.