With over a decade of experience, I am a detail oriented and client focused professional who manages CRM platforms, customer engagement strategies, and digital marketing across diverse industries and international markets. I excel at overseeing end to end client operations, from acquisition to onboarding, including the installation of Bitcoin ATMs, credit card processing systems, and e-commerce payment platforms.
I am proficient in utilizing tools such as Clover, Office 365, Zoho, Monday.com, and Twilio to streamline processes, enhance customer satisfaction, and optimize data management.
I have successfully facilitated the installation of over 50 Bitcoin ATMs across Texas, USA, and more than 10 Bevel digital payment systems. I have also played a key role in supporting realtors to close over 45 property transactions, spanning sales, rentals, and purchases, through CRM coordination and client support. Additionally, I have driven customer retention through proactive CRM practices.
I have demonstrated leadership in team performance and training, coordinating high performing sales teams to achieve the highest commission within the organization. I have also delivered weekly training to a group of over 100 staff on customer service management and professional conduct. Furthermore, I am known for bridging communication between cross functional teams, including sales, operations, and technical support, to ensure smooth delivery of services and solutions.