💻 RlasTech - Remote IT Support Specialist
Friendly tech help from the comfort of your home.
📜 Our Terms – Simple and Straightforward
Effective from: 01 August 2025
We’re all about making IT support stress-free and easy to
understand. Here’s what you need to know when using our services:
✅ What We Do
We provide remote IT support for home users
and small businesses across the UK.
That includes help with:
Windows & macOS troubleshooting, Android & iPhone support,
Software setup, email issues, cloud help, slow computers, and more.
Hardware advice (but no hands-on repairs)
All sessions are done securely online, so no need for home visits.
🗓️ Booking & Payment
All support sessions must be booked in advance via our website.
Payment is made securely using Stripe and must be completed
before your session begins.
💡 Before Your Session
To get the best support, please:
Make sure your device is connected to the internet
Back up any important files just in case
Share clear details about your issue when booking
⚠️ What We Can’t Guarantee
We’ll always do our best to fix your issue,
but some things are out of our control. For example:
We’re not liable for any data loss, software bugs,
or hardware faults during or after the session
Some problems may not be fixable remotely due to system
limits or third-party software issues
We’ll always be honest and tell you if something isn’t fixable.
🔁 Cancellations & Refunds
Cancel at least 24 hours in advance for a full refund
If you cancel with less than 24 hours' notice or miss your session,
we’re unable to offer a refund
✅ By Booking, You Agree To These Terms
Booking a session means you’ve read and accepted the above. We keep things transparent and are happy to answer any questions you may have before or after your session.
🔐 RlasTech – How We Use Your Info (Privacy Notice)
Your privacy matters. Here's what we collect and how we use it:
🧾 What We Collect
Your name and email (for bookings and contact)
Basic device info (to help solve your tech issue)
Session notes (to keep track of what was fixed)
🛠️ How We Use It
We use your info to:
Deliver your remote IT support session
Send you booking confirmations and reminders
Improve our service based on the types of issues we help with
🗃️ Your Data, Your Choice
You can ask us at any time to: See what personal info we hold,
Delete your data, Remove your session history,
Withdraw consent for us to hold it.
We don’t share or sell your data — ever. Any notes or logs are stored securely and only kept as long as necessary to support you.
📧 Questions about privacy or your data? Just drop us an email at: support@rlastech.com
👨💻 RlasTech is Remote-Only – Home Visits near Romford area
🕒 Ready to get help? Book your remote support session below and let’s fix that tech issue together!
Home Visit Booking
Areas Covered - Romford, Hornchurch, Upminster, Brentwood, and nearby towns.Preparation Checklist (Home visit on Laptop/PC)✅ Save and close all wor...
Read more
1 hour
£75.00
View details
30 Minute Remote Support Session
Preparation Checklist (Remote session on Laptop/PC)✅ Save and close all work in progress.✅ Ensure the device is powered on and connected to the in...
Read more
30 minutes
£32.00
View details
60 Minute Remote Support Session
Preparation Checklist (Remote session on Laptop/PC)✅ Save and close all work in progress.✅ Ensure the device is powered on and connected to the in...
Read more
1 hour
£62.00
View details
