Scheduling, Cancellation, and Rescheduling Policy

Single Session Option

• Schedule only one time slot.
• Scheduling multiple sessions without canceling previous ones will result in cancellation of all attempts except the first.
• Cancel or reschedule at least 24 hours in advance to avoid forfeiting your full payment.
• Include your receipt’s Transaction ID number in all submissions, found in the email titled "Welcome to University Preparations! Your Purchase is Confirmed – Essential Onboarding Information Inside."

Three Session Package Option

• Schedule two additional sessions after your initial submission.
• Scheduling more than three sessions without canceling previous ones will result in cancellation of all attempts except the first three.
• Cancel or reschedule at least 24 hours in advance to avoid forfeiting your full payment for that session.
• The calendar displays availability up to 28 days in advance. For appointments beyond this period, wait for the desired date to appear on the calendar.
• Include your receipt’s Transaction ID number for all three sessions, as listed in the confirmation email titled "Welcome to University Preparations! Your Purchase is Confirmed – Essential Onboarding Information Inside."

Cancellation and Rescheduling Instructions

1. Open the email titled "Invitation: University Preparations: 60-Minute Advising Session -"
2. Click on the link after "Reschedule or cancel:"
3. Press the red "Cancel" button.
4. Click the "Click here to book again" button.
5. Select a new time and confirm via email that your previous session has been canceled.

Important Notes

• Requests to cancel or reschedule made within 24 hours of the appointment will result in a full forfeiture of payment.
• If an appointment is scheduled by accident within the 24-hour window, email us immediately for case-by-case review.

Scheduling Limitations

• Appointments can be scheduled only up to 28 days in advance.
• If all slots are fully booked, you can:

1. Wait for your desired date to appear on the calendar.
2. Contact us with your purchase confirmation to request a full refund.

Contact Information