En esta reunión te ayudaré con tu estrategia publicitaria, resolveré todas tus dudas, podremos revisar tus campañas, página web y proceso de compra. Te ayudarte con tu estrategia, revisaremos métricas y te propondré acciones de mejora si es necesario.En esta sesión no se realizan ajustes técnicos, para ello puedes reservar la consultoría de implementación.Recibirás nuestra sesión grabada para que puedas revisarla todas las veces que quieras.Deberás de hacer una transferencia bancaria antes de nuestra reunión al siguiente número de cuenta ES6900492545442394641911 por un importe de 97€ + IVA (Si estás en España) y enviarme tus datos de facturación adjuntando el justificante de pago a isabel@semtido.comNos vemos a través de zoom aquí https://us02web.zoom.us/j/85637413897
Objective: Customer Service Experience Engineering is a strategic approach to designing and improving customer service interactions to create positive and memorable experiences. Key elements in this approach include:Customer Advocacy: Prioritize understanding and addressing the customer's needs and perspectives. This involves actively listening to feedback, empathizing with their concerns, and advocating for solutions that meet their expectations.Positive Language: Utilize positive and affirmative language in customer interactions. This helps in framing conversations constructively, even during challenging situations, and can significantly influence the customer's perception and response.Anchoring: Establish a positive first impression or a strong positive point in the conversation to which the customer can 'anchor.' This can help in steering the conversation positively, especially in difficult scenarios.Continuous Learning and Improvement: Stay updated with industry best practices and continuously acquire new skills. Regular evaluation of performance and feedback is essential for ongoing improvement and adaptation.Viewing Through the Customer's Lens: Always consider the customer's perspective in every aspect of the service journey. This empathetic approach ensures that services are customer-centric and tailored to their needs.Setting Clear Expectations: Communicate clearly and early about what customers can expect. This transparency builds trust and reduces misunderstandings or disappointments.Holistic Customer Experience Design: Incorporate elements like augmented reality or other innovative solutions to enhance the overall customer experience. Focus on creating a seamless, engaging, and memorable service journey.Developing a Customer Service Mindset: Inculcate a mindset of caring, showing up, and consistently aiming to make things better. This mindset is crucial for identifying opportunities for improvement and ensuring customer satisfaction.Duration: 30 minutesExpected Outcome: By the end of this meeting, we aim to have a clear understanding of your current position in developing and implementing customer service strategies, refined approaches to tackle any challenges in this area, and a solid plan for the next steps in your business journey with Bold Thinkers Group, specifically focusing on enhancing customer service experience.Preparation: Please come prepared with any specific questions or topics you would like to discuss related to customer service experience engineering, along with updates on your progress and any challenges you've faced in this area. Your insights are invaluable in making this session as productive as possible.We look forward to this touch base meeting and are committed to continuing our support for your business's growth and success in customer service experience engineering.Check out some of our multimedia work: https://www.youtube.com/@BoldThinkersGroup
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In this introductory call, we will discuss how you can significantly reduce, and often eliminate, your student loan payments and utilize that money to build an asset for you, your business, and your family. I will help you determine whether or not you are a good candidate to benefit from this program. My team and I make it our goal to help you save as much as possible and give your business the best opportunity to thrive! 🙌🏽
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